Probably one of the more challenging parts of being a Churchville property owner is dealing with overly demanding renters. While many tenant complaints must be addressed efficiently and professionally, it is entirely different if the one making complaints always seem to voice complaints about everything. They seem to notice the little things and will make almost constant even unreasonable requests. However, if you can see that these requests are all related to health problems, then you could have a tenant who is a hypochondriac, or someone who suffers from illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their health. Overall, they have concerns related to health. They love to dig around knowing about the latest health-related issue and even though your place is perfectly okay, they could see it differently. Claiming it to be dangerous, or in some ways threatening their health. So much of their excessive or unreasonable complaints may stem from these behaviors and fears.
Dealing with a hypochondriac can be a challenging job; they have a hard time controlling their fixations and may seek regular reassurance about any number of matters, which often takes the form of a complaint. They may continuously ask you to review things for them, trying to get you as a kind of coping mechanism for their anxieties.
The best way to handle a tenant with an anxiety illness is first, to assure that the home they have rented is properly maintained. Then, it’s crucial to place (and heed consistently) firm guidelines about the time, the manner, and the frequency they can communicate with you. To manage repair requests and other complaints, it’s a good idea to require your renter to do so in writing. This helps by creating a paper trail of each complaint (and your response) in the event of a dispute and may even cut down on the number of requests they make.
Although challenging, you must stay courteous and professional and remember that you are not obligated to come speeding every time your tenant summons. As long as you are sure that the Churchville rental property is being regularly and properly maintained, it’s best to casually convince the renter that you will manage the issue, but depending on what it is, that you will presumably address it at a later date. You may also need to remind the tenant about any relevant lease terms, terms that should spell out which duties belong to the renter and which belong to the property owner to avoid trouble or false expectations.
Handling difficult tenant relations can be one of the least pleasant parts of a landlord’s job. Why not let the professional property managers at Real Property Management Prosperity handle it for you? We will ensure that your property is regularly maintained to help alleviate any concerns. We will also manage tenant complaints, clarify and set lease terms, and handle communication between you and your renters in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to learn more about how we can assist you? Please contact us online or call us at 267-433-4200 for more information.